We hope you love your purchases from us, however should you need to make a return, please see our full reruns policy below.
We promise to refund any item you are unhappy with, when you return it to us in a saleable condition within 30 days a of receiving your item (please take extra care when trying your items on)
PLEASE NOTE WHEN ORDERING SALE ITEMS AS OF 13TH AUGUST IT WILL BE STRICTLY CREDIT NOTE ONLY FOR ANY SALE ITEMS RETURNED.
How will I receive my refund?
We will issue a refund as soon as we receive your returns, which will be credited to your original method of payment please allow 3-5 working days.
How do I return an item?
Please re-pack the item in its original packaging with labels and tags still attached, along with your dispatch note and reason for return on the back of the sheet.
Cover the address label with the Off The Rails Boutique Address.
We do advise to return packaging by using the Post Office and obtain your proof of postage, please keep this safe as you will need this as your proof of return.
We do recommend sending your packaging either signed for or recorded delivery.
All return postage costs are non-refundable – unless the item is faulty or damaged.
Delivery Information – We post our parcels via Royal Mail Business Tracked, so you can keep up to date when your parcel will arrive with you.
Click and Collect – Due to Government Guidelines the shop is currently closed for click and collect orders
FREE LOCAL DELIVERY WTHIN SHEFFIELD – We are offering free local delivery in Sheffield on orders over £25. Our delivery day is on Saturdays, deliveries start from 8am-6pm, unfortunately we cannot give you a time slot.
Please leave a note on the order if you would like your parcel leaving in a safe place (we will not be held liable should anything happen to your parcel)
Covid 19 safety guidelines will be in place the delivery driver will have a mask on and will knock, step away and leave your parcel on the step.
This service is delivery only, there is no returns accepted using this service
Orders must be placed by 9pm Thursday evening, after this time it will be the following week.